FAQ



What is our wig/cap size?

Our wigs are all free size (standard), with an adjustable belt on the cap for your adjustment and comfort. Size is seldom a problem, as the adjustable caps will fit over most wig users.


What fibre/material is used?

For synthetic wig items, quality Japanese fibres, Kanenkalon and Toyokalon, are used to give lustre, a soft touch and natural look. Otherwise, good grade human hair is used in human hair products for even more versatility and durability.


How do I put on my wig?

An easy way is to secure your own hair with a wig cap. Give your wig a gentle shake. Loosen the hooks on the adjustable belt in the back of the wig as you can resize later. See GUIDES for details.


How do I style my wig?

You can use a brush or your fingers if it is a curly style. Your wig comes in a basic style but the looks you can achieve through styling are endless. For example, if you want extra volume or height, try teasing or back combing.


Can I use regular styling products on my wig?

Yes, use a moderate amount and style as like it’s your own hair for the look you desire.


How often do I wash my wig?

It largely depends on the individual – for example, do you wear it outdoors (dust, sweat etc) or indoors? In general, we recommend a wash after wearing it around 10 times.


What is a Lace Front Wig?

A lace front wig gives you a great natural and realistic appearance. This type of wig comprises a lace net at the front of the wig and the rest of the wig is made from a regular netted cap. A lace front wig makes the hairline looks so natural as if it is growing out of your scalp, even when its parted.


How long will it take to receive my order?

Our wigs are individually made-to-order, thus each order may take 6-10 days for processing. Following processing, we offer two shipping methods: Standard shipping and Expedited shipping. Purchases sent via HK Post (Standard shipping) will take 7-14 days. Purchases sent via DHL (Expedited shipping) will take 2-6 days. A delivery confirmation with a tracking number will be emailed to you once your order is dispatched, so you can track down the delivery.


What do I do if I can't remember My Password?

For security reasons, anytimewigs.com requires a password for signing-in to your account. If you have forgotten your password, please click on Forgot Your Password? below Sign In. You will be asked for your login e-mail address to retrieve your password. Your password will be emailed to you within one hour.


Why was my credit card declined?

A number of things can cause this to happen, such as an incorrect card number or an incorrect expiration date. Please do input information again or try with another card if available.